CER is committed to protecting the privacy of personal data and maintaining the principles of integrity and trust in the course of CER’s business.

This privacy notice aims to give you information on how CER collects and processes your personal data through your use of this website, and through interactions with its clients, suppliers, and other third parties.

The data we may collect about you

“Personal data” means any information about a person that can be used to identify that person. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender, job title and employer; photograph / identity documents (where necessary for identification when attending CER functions).
• Contact Data includes postal address, email address and telephone numbers and corporate contact details (including business “direct dial” or office address).
• Public Data includes information we collect when providing our services to our clients, which may include data that is public or is contained on public data sites (such as LinkedIn, company registrar websites and our clients’ own websites), including information about whether you may be or be connected with a person listed on government sanctions lists.
• Service Data includes information we collect when providing our services to our clients, which includes personal data collected as part of surveys carried out by CER in the course of performing its services (including Identity Data, Contact Data, Public Data and information such as occupation and income).
• Correspondence Data includes personal data we obtain as a result of our correspondence, including personal data contained in feedback and complaints, the progress of complaint resolution, and the outcome of complaints.
• Financial Data includes bank account and payment card details (where necessary to conclude or perform service contracts with you).
• Marketing and Communications Data includes your preferences in receiving marketing materials from us and our third parties and your communication preferences.
• Technical Data includes internet protocol (IP) address, your login data for our websites and other online services, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and information about how you use our website.

How is your personal data collected?

We use different methods to collect personal data from and about you. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. We may also receive personal data about you from various third parties (such as our clients and suppliers, particularly if they are your employer) and public sources, such as identity and contact data from publicly availably sources (see “Public Data” above) and reports from external professionals.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we have / will enter into with you.
• Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override our legitimate interests.
• Where we need to comply with a legal or regulatory obligation.

Cookies

CER uses cookies. A cookie is a small piece of information that a website stores on the web browser on your device and can later retrieve. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. 

Disclosures of your personal data

We may need to share your personal information within the CER Group in order to provide you with our services or manage our business.

We may also employ the services of third party service providers who provide services to us. These service providers have agreed to confidentiality restrictions and will use any personal information we share with them (or which they collect on our behalf) solely for the purpose of providing those services. We take appropriate steps to ensure that such third parties treat your Personal Information with the same care that we do. Where third party service providers receive your information we remain responsible for the use of your personal data.

We may be required to disclose your personal data to law enforcement bodies, regulators, agencies or other third parties under a legal requirement or court order. We act responsibly and take account of your interests when responding to any such requests.

Direct Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you have given us your consent to send you marketing material by email or post, you have the right to opt out of receiving that material. We will also get your express opt-in consent before we share your personal data with any company outside the CER Group for marketing purposes. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, or you can contact us at any time.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Information about the data controller

This privacy policy is issued on behalf of The CER  Group (i.e. The CER Group and its group companies), so when we mention CER “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in The CER Group responsible for processing your data. In the majority of circumstances, and in relation to data collected via this website, your data controller will be The CER  Group Limited. However, if your data controller is another member of The CER Group, we will make that information clear to you at the time your personal data is collected.

Contact us

The primary point of contact for all issues arising from this privacy policy is the CER Data Protection Team. If you have any complaints or queries relating to the processing of your personal data by any member of CER Group, or to exercise any rights in respect of your personal data, you should contact us.

We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights.

Changes to this privacy policy and informing us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.